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Analysis on Female Workers¡¯ Job Stress in Sales and Retail Industries

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KMID : 0384920090180010022
ÀÌÀ±Á¤ ( Lee Yoon-Jung ) - ¼­¿ï´ëÇб³ °£È£´ëÇÐ

Á¤Çý¼± ( Jung Hye-Sun ) - °¡Å縯´ëÇб³ ÀÇ°ú´ëÇÐ ¿¹¹æÀÇÇб³½Ç

Abstract

¸ñÀû : º» ¿¬±¸´Â °£È£»çÀÇ ¾ß°£±³´ë±Ù¹«¿¡ µû¸¥ Ç÷¾ÐÀÇ ÀÏÁß º¯µ¿ ¾ç»óÀ» °üÂûÇÏ°íÀÚ ÇÏ¿´´Ù.

¹æ¹ý : 3±³´ë ±Ù¹«¸¦ ½Ç½ÃÇÏ°í ÀÖ´Â 15¸íÀÇ °Ç°­ÇÑ °£È£»ç¸¦ ´ë»óÀ¸·Î ÇÏ¿´´Ù. 24½Ã°£ È°µ¿Áß Ç÷¾Ð ÃøÁ¤Àº ÁÖ°£ ±³´ë ±Ù¹«½Ã¿Í ¾ß°£ ±³´ë ±Ù¹«½Ã¿¡ °¢°¢ ÃøÁ¤ÇÏ¿´´Ù. 5¸íÀÇ °£È£»ç´Â Ç÷¾Ð ÃøÁ¤ÀÌ ÀûÀýÈ÷ ÀÌ·ç¾îÁöÁö ¾Ê¾Æ ¿¬±¸¿¡¼­ Á¦¿ÜÇÏ¿´´Ù.

°á°ú : ¸ðµç ´ë»óÀÚµéÀº ¿©¼ºÀ̾úÀ¸¸ç, Æò±Õ ¿¬·ÉÀº 27.4¼¼ (23¼¼-33¼¼), Æò±Õ üÁúÁö¼ö´Â 19.7 Kg/m2 (18.0-21.2 Kg/m2)À̾ú´Ù. ÁÖ°£ ±³´ë ±Ù¹«¿Í ºñ±³ÇÏ¿© ¾ß°£ ±³´ë ±Ù¹« ÈÄ ¼ö¸é½Ã°£ µ¿¾È ¼öÃà±â Ç÷¾ÐÀÇ º¯È­ Á¤µµ(17.8¡¾9.1 vs. 13.2¡¾4.7%, p=0.019), À̿ϱâ Ç÷¾ÐÀÇ º¯È­ Á¤µµ(22.3¡¾8.7 vs. 17.3¡¾9.0%, p=0.023), ½É¹Ú¼öÀÇ º¯È­ Á¤µµ (25.2¡¾5.2 vs. 12.5¡¾8.7%, p=0.001)°¡ À¯ÀÇÇÏ°Ô °¨¼ÒÇÏ¿´´Ù. ¾ß°£ ±³´ë ±Ù¹« ½Ã ºñ±¹ÀÚÇü Ç÷¾ÐÀÌ 20%¿¡¼­ 40%·Î À¯ÀÇÇÏ°Ô Áõ°¡ÇÏ¿´´Ù(p=0.018).

Purpose: This study was conducted to measure job stress and to explore risk factors of female workers in the retail and sales industries in Seoul, Gyeonggi and Incheon.

Methods: A total of 321 participants responded to a self-administered questionnaire that included 24 items of the KOSS(Korean Occupational Stress Scale) and sociodemographic characteristics. The 240 questionnaires were collected from January to March 2007 and analyzed.

Results: The mean scores of female workers¡¯ job stress in the retail and sales industries ranged in Q50~74 compared with the average scores of female Koreans. The level of job insecurity was significantly high, and ranged in Q75~. However, the level of insufficient job control ranged in Q~24. Multiple regression analysis was used to explain the risk factors of female workers: monthly salary and insufficient sleep were of statistical significance.

Conclusion: High level of job stress suggested that appropriate stress management programs be implemented for female workers in the retail and sales industries.
KeyWords
ÆǸÅÁ¾»çÀÚ, À¯Åë¾÷ Á¾»çÀÚ, ¿©¼º, Á÷¹«½ºÆ®·¹½º
Sales, Retail, Female workers, Jcb stress
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µîÀçÀú³Î Á¤º¸
ÇмúÁøÈïÀç´Ü(KCI)